Terms & Conditions

Terms and Conditions

Welcome to Jhelum Sozni Handicrafts Producer Company  Limited’s  e-commerce website, https://jhelumhpcl.com. By using our website, you agree to comply with the following terms and conditions (“Terms”) listed below. Please review these carefully before using the website. If you do not agree to these terms, you should not use the website.

1. Agreement By accessing or using our website, you agree to be bound by these terms. If you disagree with any part of these terms, then you may not access the website.
2. Website Use Our website is intended for personal, non-commercial use. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works, or using any content available on our website for commercial or public purposes. We reserve the right to refuse service to anyone for any reason at any time.
3. Intellectual property rights All content and material on our website, including but not limited to text, images, graphics, logos, and software, is the property of Jhelum Sozni Handicrafts Producer Company  Limited and is protected by Indian copyright and trademark laws. You may not use, reproduce, or distribute any content from our website without our prior written consent.
4. Pricing and availability We reserve the right to change prices for products or services on our website at any time without prior notice. We also reserve the right to limit the quantity of products that we sell or provide, and we do not guarantee that all products and services described on our website will be available at all times.
5. Payment and Refund Policy All prices on our website are listed in Indian rupees (INR). We accept payment via major credit and debit cards, net banking, and other payment methods as listed on our website. We do not store any credit or debit card information on our servers. We do not provide refunds or exchanges, except in cases where the product is damaged or defective.
6. Shipping and delivery We offer shipping within India and to select international locations, as listed on our website. Shipping charges and delivery times may vary based on the shipping destination and the product ordered. We will provide an estimated delivery date when you place your order, but we do not guarantee delivery on that date. We are not responsible for any customs or import duties that may be charged by the recipient’s country.
7. User Accounts To use certain features of our website, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account information, including your username and password. You are also responsible for all activities that occur under your account. We reserve the right to terminate or suspend your account at any time for any reason.
8. Privacy Policy We are committed to protecting your privacy. Please review our Privacy Policy, which governs how we collect, use, and disclose your personal information.
9. Limitation of Liability We will not be liable for any damages, whether direct, indirect, incidental, punitive, or consequential, arising from the use of our website or the inability to use our website. We will also not be liable for any damages arising from the use of products or services purchased through our website.
10. Indemnification You agree to indemnify, defend, and hold Jhelum Sozni Handicrafts Producer Company  Limited and its directors, officers, employees, and agents harmless from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees and costs, arising from your use of our website or your violation of these Terms.
11. Governing Law and Jurisdiction These terms are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of our website will be resolved in accordance with the laws of India, and you agree to submit to the exclusive jurisdiction of the courts located in Srinagar, India.
12. Changes to Terms and Conditions We reserve the right to update, modify, or replace these terms at any time without prior notice. By continuing to access or use our website after we have posted modifications to these Terms, you agree to be bound by the modified Terms.
13. Contact Information If you have any questions or concerns about these terms or our website, please contact us at info@jhelumhpcl.com or write to us at the following address: Jhelum Sozni Handicrafts Producer Company  Limited, Poshwani Pattan Baramulla Tehsil Pattan 193121, India

By using our website, you acknowledge that you have read and understood these terms and agree to be bound by them. Thank you for choosing Jhelum Sozni Handicrafts Producer Company  Limited.