Shipping, Return and Refund

Shipping, Return & Refund Policy

General guidelines:

At Jhelum Sozni, we prioritize ensuring that your products reach you promptly and in optimal condition, achieved through our exclusive partnerships with globally renowned courier companies.

  • A weight-based shipping cost is applicable and chargeable for international orders.
  • Shipping charges may vary depending on order volume and delivery location for international orders.
  • Our courier partners deliver on working days, excluding public holidays.
  • Order dispatch confirmation is notified by email as and when your order is dispatched from our warehouse.
  • Shipping/Billing Address: refers to where the product has to be shipped or billed, and therefore you are requested to mention your complete address with a pin or zip code and a working phone number.
  • Orders are shipped directly from Kashmir.
  • To know more about your country-specific shipping charges or for any other clarification, you can drop me a line at
  • Country of Origin: India

Craft Orders:

  • Please check the delivery/making time provided in the product details section before or while placing your order. Each of our products is meticulously crafted by master artisans across the valley, and therefore, the making and shipping times may vary for each item.
  • No returns are accepted for products or orders that are customized.
  • No returns are acceptable for products available under the sale category on the website.
  • A restocking fee is applicable for returns of craft products that are undamaged or in perfect condition. The fee is charged as follows:
Order Value Restocking Fee
Order value more than ₹3,000.00INR ₹400.00INR/-
Order value less than ₹3,000.00INR ₹200.00INR/-

Craft Return Policy:

At, our mission is to offer a delightful experience to our valued customers. We are dedicated to providing you with the finest Kashmiri handmade products.

  • You must inform us about your return within 7 days from the date of delivery at
  • If you receive a damaged product or encounter any quality issues, please contact us, and we will arrange for the product to be picked up in reverse. This service is subject to availability for your address or pin code.
  • The product should reach us in its original condition without any damage or any other kind of tampering.
  • The product should be returned in a well-packaged box so as to avoid any damage in transit and with a complete labeled address.
  • Reverse pickup is not available for international orders. In such cases, the reverse pickup is to be arranged by the customer itself at their own cost.

In these scenarios, your returns are not accepted.

  • The product is damaged or has been tampered with in any way.
  • The product has been used, worn, washed, or changed in any other way.
  • Crafts are prone to a slight variation in the design, color, and pattern work; therefore, we may not be able to refund your order if the same are your criteria for making a return.
  • Enquiry about any doubts that you may have regarding the products before going for the final purchase may be asked at and have all your doubts instantly.
  • The products are of standard quality but not to your personal liking in terms of taste or color.

Order Cancellation:
If you wish to cancel your order with us, please note:

  • The order can only be cancelled if and only if it has not already been shipped.
  • Once the order has been shipped from our warehouse, you will not be entitled to a refund, and it will become a return on your side.
  • The ‘Made to Order’ and other “customized orders” are in no way eligible for cancellation.
  • For any cancellation-related queries, reach us at

Product Disclaimer:
Many of the products featured on are meticulously handmade, hand-woven, and intricately crafted. Therefore, it’s important to note that there might be variations in color and embellishment between the actual product and its representation on the website. These differences can be attributed to various factors such as fabric dyeing processes, weather conditions during dyeing, and variations in display outputs caused by factors like lighting, digital photography, color settings, and the capabilities of your computer monitor, laptop, or mobile device.

Address to be specified on return shipments.

Returns Department
Jhelum Sozni Handicrafts Producer Company  Limited
Poshwani Pattan 
Baramulla, Jammu and Kashmir, India, 193121, Tel: +91-123456789, Email:


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